Billing & Financial Services
At Whidbey General Hospital we have a team of Patient Financial Services Representatives including insurance billers and financial advocates who are dedicated in assisting our patients with the following:
- Answering questions regarding insurance eligibility and benefits
- Identifying whether you may have a copayment/coinsurance due for your service
- Investigating all payment sources that may be available to the patient or family member (Example: Medicaid/DSHA, Financial Assistance/Charity Care)
- Set up payment plans and payments
- Providing itemization of charges upon request
Once a patient receives services at WGH, we will submit charges to the appropriate payer provided that correct billing information is obtained at the time of billing.
Availability of Charity Care
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Billing
Whenever possible, Whidbey General Hospital will bill your insurance company for you.
Co-Payments & Deductibles
Co-payments, deductibles and non-covered services are a portion of the medical bill which must be paid by you. You will be expected to pay the co-payment at the time of your visit. After your insurance carrier's payment is received, you will be billed for any unpaid portion of the bill.
Contact Information
Our staff is committed to providing quality service and is available to help you with any questions you may have. Our Patient Financial Services Staff is available to assist you Monday through Friday, 8:00a.m. - 4:30p.m. Our Business Office is located at 20 North Main, Coupeville (at the corner of Highway 20 and Main).
For your convenience financial advocates are also available near the main lobby of the hospital.
You may reach our staff at (360) 678-7656 or (360) 321-7656 at the following extensions:
Billing
Medicare Billers (includes Medicare Home Health):
By Last Name
A-L ext. 4104
M-Z ext. 4192
Courtesy Billing
Whidbey General Hospital will bill your insurance carrier once complete and accurate insurance information is received. If your insurance carrier does not respond within 45 days, it is YOUR responsibility to contact them to resolve the delay. If the insurance carrier fails to pay, you are responsible for the payment of services received.
Financial Arrangements
We are a limited credit granting institution. As a service to our you, the hospital will file insurance claims when policy benefits are assigned to the hospital. Ultimately it is your responsibility to ensure payment. People who have no insurance or choose to bill their own insurance, must make a deposit. Financial arrangements are to be completed prior to discharge. We accept MasterCard and Visa cards only. We also provide financial assistance and can help with insurance questions. Please call our financial counselor at 360.678.7656, ext. 7601 or 321.7656, ext. 7601 for assistance, or email us at myhospital@whidbeygen.org for more information.
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Financial Counselors
If you have not already arranged for your billing or insurance coverage, you or your escort should stop by the check-out desk in the main lobby. Our financial counselors can answer your questions about medical coverage. We know hospital care is expensive, and we want you to know we are committed to easing your financial burden as much as we can. Please note: You will receive separate bills from your physicians for surgery and anesthesia, consulting, interpretation of X-rays, and any special laboratory work.
Insurance Company Websites
Whidbey General Hospital is a participating provider for many insurance companies, including those listed below. If you have insurance coverage questions, please click on the company name for more information about their particular plan.
Monthly Statements
Each time a you receive a service from the hospital, a NEW account is opened. Each account is identified by an account number and date of service. If your doctor has arranged for you to receive an ongoing service (e.g. rehabilitation), one account number will be assigned and ALL those service will appear on one account.
Motor Vehicle Insurance
You will need to contact your automobile insurance to file an accident claim. Please contact our Financial Advocate at (360) 678-7656, ext. 7601 or 321-7656, ext. 7601, within 10 days of your date of service, to complete the automobile insurance information we need to bill your insurance for you. If the information is not received within this time frame, we will make your account self pay.